Return & Refund Policy
Last updated: October 21, 2026
We want you to love your Retro Kid™. If you don’t, you can return it within 30 days of delivery.
30-Day Returns
You have 30 days from the day your order is delivered to request a return. To be eligible, your item must be in its original condition, with all accessories, cables, memory card and packaging included. Items that are physically damaged, have missing parts, or show signs of misuse after delivery may not qualify for a full refund.
How to Start a Return
- Email us at pixelcitysupport@gmail.com within 30 days of delivery.
- Include your order number and the email used at checkout.
- Tell us the reason for the return (this helps us improve).
- We’ll reply within 24 hours with return instructions and the return address.
Refunds
Once we receive and inspect your return, we’ll email you to confirm. Approved refunds go back to your original payment method within 5 to 10 business days. Your bank or card company may take a few extra days to post it. Original shipping is free, so there is nothing to refund on that.
Return Shipping
If you’re returning because you changed your mind, you’re responsible for the return shipping cost. If your item arrived defective, damaged, or incorrect, we’ll cover the return shipping or send a replacement at no cost to you. We recommend using a tracked shipping service, since we can’t be responsible for returns lost in transit.
Damaged, Defective or Wrong Items
If something isn’t right when it arrives, contact us within 7 days of delivery with your order number and a photo or short video of the issue. We’ll send a replacement or issue a full refund, whichever you prefer.
Exchanges
Want a different color? Contact us within 30 days and we’ll help you exchange it, subject to availability.
Warranty
Every Retro Kid™ includes a 1-year warranty against manufacturing defects. If your device stops working under normal use, email us and we’ll repair or replace it.
Non-Returnable Items
- Items returned after the 30-day window
- Items with damage caused by misuse, drops, liquid or unauthorized modification
- Gift cards
Cancellations
Need to cancel or change an order? Email us as soon as possible. If it hasn’t shipped yet, we can cancel it for a full refund.
Questions?
Email pixelcitysupport@gmail.com. We reply within 24 hours.