Shipping Policy
Last updated: October 21, 2026
Free Shipping
We offer free shipping on every order. There are no hidden fees at checkout. Any applicable taxes are shown before you pay.
Order Processing
Orders are processed within 1 to 2 business days after payment is confirmed. Orders placed on weekends or holidays are processed the next business day. Every device is tested before it ships.
Delivery Time
Most orders arrive within 7 to 10 days of being placed. Delivery times are estimates, not guarantees. They can be affected by the carrier, weather, customs, holidays and high-volume periods.
Tracking
Once your order ships, we’ll email you a tracking number. You can use the link in that email, or our Track Your Order page, to follow your package. Tracking can take 24 to 48 hours to show updates after the label is created.
Shipping Address
Please double-check your address at checkout. We can update the address if your order hasn’t shipped yet, so email us as soon as possible. We aren’t responsible for orders delivered to an incorrect address provided at checkout.
Multiple Items
If you order more than one item, they may ship separately and arrive on different days. You won’t be charged extra for this.
Delayed, Lost or Damaged Packages
- Delayed: If your order hasn’t arrived after 10 days, email us and we’ll check with the carrier.
- Lost: If tracking shows your package is lost, we’ll send a replacement or issue a refund.
- Damaged: If your package arrives damaged, email us within 7 days of delivery with your order number and photos, and we’ll make it right. See our Return Policy for details.
Customs, Duties and Taxes
For orders shipped outside the United States, your country may charge import duties or taxes when the package arrives. These fees are the responsibility of the customer and are not included in our prices.
Contact Us
Questions about your order? Email pixelcitysupport@gmail.com. We reply within 24 hours.